House rules

Short version: this is a friendship platform, and everyone here deserves warmth and respect.

What this is

• Friendly one-on-one video conversation: advice, language practice, companionship, a good chat.
• Every friend is a real, identity-verified person who sets their own prices and schedule.

What this is not

• Not a dating service. Romantic, flirtatious, or sexual talk or behavior is not allowed — by anyone, in either direction. Friends will end the call, and no refund is given for calls ended over a rules breach.
• Not a place to exchange contacts. Asking for phone numbers, social media, or off-platform contact leads to removal.

Payments and refunds

• You pay when you book. The price shown is the full price — no meters, no surprises.
• If your friend doesn't show, you get a full refund or a free rebooking, your choice.
• If you don't show, the booking is used. Reschedule at least 12 hours ahead.

Age and safety

• Everyone on the platform — friends and customers — must be 18 or older.
• Treat people kindly. Abusive behavior means removal without refund.

Become a friend

Get paid for real conversations, from home, on hours you choose. You set your own prices, your own schedule, and you decide what you like talking about.

How it works

• Apply with a short form: photo, a bit about yourself, languages, topics, availability.
• We verify your identity — never shown to customers. You appear by first name only.
• We build your profile and calendar; you just show up to calls on time.
• Calls happen in private video rooms. Customers never see your email, number, or last name.

How we protect you

• This is a strictly friendly platform. If a customer gets flirtatious or rude, you end the call — you are still paid in full, they are not refunded, and we deal with them.
• Customers who ask for your personal contacts get one warning, then removed.
• A real person (us) reads every report, usually within hours.

Terms of Service

Last updated: July 2026

These Terms of Service ("Terms") govern your use of Kindred ("the Platform"), operated by the Kindred team ("we", "us"). By using the Platform, booking a call, or creating a listing, you agree to these Terms. If you do not agree, do not use the Platform.

1. What Kindred is

Kindred is an online marketplace that connects people seeking friendly conversation ("Callers") with independent conversation partners ("Friends") for scheduled, one-on-one video calls. Kindred is a venue only: Friends are independent contractors, not our employees or agents, and we do not supervise, direct, or control the content of any call.

Kindred is not a dating or romantic service, and it is not therapy, counseling, medical, legal, or financial advice, or an emergency or crisis service. Friends are not licensed professionals. If you are in crisis or danger, contact your local emergency services immediately.

2. Eligibility

You must be at least 18 years old to use Kindred in any capacity — as a Caller or a Friend. By using the Platform you represent that you are 18 or older. Accounts or listings found to belong to minors will be removed immediately.

3. Bookings and payment

• All calls are booked in advance and prepaid in full at the time of booking, via our scheduling and payment providers. The price displayed at booking is the full price — there are no meters, tips required, or hidden charges.
• Prices are set by each Friend individually.

4. Refunds, no-shows and rescheduling

• If your Friend does not attend: you receive a full refund or a free rebooking, your choice. Request it by contacting hello@getkindredline.com within 7 days of the missed call.
• If you (the Caller) do not attend: the booking is used and non-refundable.
• Rescheduling: either party may reschedule using the link in the booking confirmation up to 12 hours before the start time.
• Calls ended for conduct: if a Friend ends a call because the Caller breached the conduct rules in Section 5, the booking is non-refundable and the Friend is paid in full.
• Technical failure on our side: if a Platform failure prevents a booked call from taking place, you receive a full refund or free rebooking.

5. Conduct rules (both sides)

The following apply to everyone on the Platform, on calls and in any communication connected to Kindred:

• No romantic or sexual content. Flirtatious, romantic, sexual, or suggestive talk or behavior is prohibited in either direction. Friends will end such calls, without refund.
• No harassment, bullying, threats, hate speech, or discriminatory abuse of any kind.
• No recording. Recording a call by any means, and publishing, posting, or sharing the contents of a call — including screenshots, audio, video, or written accounts of what the other person said — is prohibited without the express written consent of the other participant and of Kindred.
• No exchange of personal contact details (phone numbers, social media, addresses) and no attempts to move contact off-platform.
• No doxxing: attempting to identify, locate, or expose the other participant's identity or personal information is prohibited.
• No illegal activity, and no use of the Platform to solicit any service outside of what Kindred offers.

Violations may result in ended calls without refund, removal from the Platform, forfeiture of pending bookings, and, where appropriate, reports to authorities.

6. Chargebacks and disputes

If you believe a charge is incorrect, contact hello@getkindredline.com first — we resolve legitimate issues quickly, including refunds where these Terms provide for them. Initiating a payment chargeback without first contacting us, for a call that took place as booked, is a breach of these Terms and may result in account termination. We retain booking records, confirmations, and call metadata (time, duration, attendance) and will use them as evidence in payment disputes.

7. Friends are independent contractors

Friends are independent contractors. Nothing in these Terms or on the Platform creates an employment, agency, partnership, or joint-venture relationship between any Friend and Kindred. Friends set their own prices and schedules, are free to provide services elsewhere, receive no employee benefits, and are solely responsible for their own taxes and legal obligations. The full terms applying to Friends are in the Friend Agreement, acceptance of which is a condition of being listed.

8. Content and intellectual property

The Platform's design, branding, and content belong to us. Profile content submitted by Friends is licensed to us for display and promotion of the Platform. You may not scrape, copy, or republish Platform content.

9. Disclaimers and limitation of liability

The Platform is provided "as is". We do not guarantee the availability, quality, or outcome of any call, and we are not a party to the interaction between Callers and Friends. To the maximum extent permitted by law, our total liability to you for any claim arising from the Platform is limited to the amount you paid us in the 3 months preceding the claim. Nothing in these Terms excludes liability that cannot lawfully be excluded.

10. Termination

We may suspend or remove any account or listing that breaches these Terms. You may stop using the Platform at any time; Friends may delist at any time per the Friend Agreement.

11. Changes, governing law, contact

We may update these Terms; the current version is always at this page, and continued use after changes means acceptance. These Terms are governed by the laws of the United Arab Emirates. Questions: hello@getkindredline.com.

Privacy Policy

Last updated: July 2026

This Privacy Policy explains what information Kindred ("we", "us") collects, how we use it, and your choices. It applies to the Kindred website and services.

1. Information we collect

• Callers: when you book a call, our scheduling provider collects your name and email (and any answers you give in the booking form) so the booking can be confirmed and your call link delivered. Payment is processed by PayPal — we never see or store your card details.
• Friends (conversation partners): application details you submit — name, contact details, date of birth, photo, languages, availability, and profile information — used to review, verify, and display your listing and to pay you.
• Automatic data: basic, privacy-respecting site analytics (page views, approximate region, referrer) to understand how the site is used. We do not run advertising trackers on the site.

2. How we use information

• To operate bookings: confirmations, reminders, call links, and support.
• To review and verify Friend applications, including age verification (18+).
• To process payments to Friends and maintain required payment records.
• To enforce our Terms, prevent fraud and abuse, and respond to payment disputes (booking records and call metadata such as time, duration, and attendance may be used as evidence).
• To improve the Platform.

3. Who we share it with

We share information only with the service providers needed to run Kindred: our scheduling provider (Calendly), payment processor (PayPal), video provider (Zoom), website host (Vercel), and messaging/advertising platforms where you have interacted with us there (e.g. Meta, WhatsApp). We do not sell personal information to anyone.

Between users: Callers see only a Friend's first name, photo, and profile information. Friends see only a Caller's booking name. We do not share either party's contact details with the other.

4. Retention

We keep booking and payment records for as long as needed for accounting, dispute-resolution, and legal purposes. Friend application data is kept while a listing is active and for a reasonable period after removal. You can request deletion (below).

5. Your rights

You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it (subject to records we must keep for payment and legal reasons). Contact hello@getkindredline.com and we will respond within 30 days.

6. Security

We use reputable third-party providers (PayPal, Calendly, Zoom, Vercel) for payment, scheduling, video, and hosting, and we limit the personal data we ourselves store to the minimum needed to operate. No system is perfectly secure; use of any online service carries some risk.

7. Children

Kindred is strictly 18+. We do not knowingly collect information from anyone under 18; any such data discovered is deleted and the account removed.

8. International transfers, changes, contact

Our providers may process data in other countries. We may update this policy; the current version always lives at this page. Questions or requests: hello@getkindredline.com.

Friend Agreement

Last updated: July 2026

This Friend Agreement ("Agreement") is between you ("Friend", "you") and the Kindred team, operator of Kindred ("we", "us"). Accepting this Agreement is a condition of being listed on Kindred. By replying "I AGREE" to this Agreement in writing (including by message), submitting a listing, or accepting a booking, you agree to be bound by it, together with the Terms of Service.

1. Independent contractor status

You are an independent contractor, not an employee, agent, or partner of Kindred. You control how you provide conversation services: you set your own prices, choose your own availability, may decline bookings, and are free to provide services elsewhere. You receive no salary, benefits, insurance, or paid leave from us. You are solely responsible for your own taxes, social contributions, and compliance with the laws that apply to you where you live. Nothing in this Agreement creates an employment relationship.

2. Eligibility and verification

• You confirm you are at least 18 years old and legally able to enter this Agreement and receive payments.
• You agree to complete identity and age verification with us before your listing goes live and before your first payout. Your legal identity is never shown to Callers — you appear by first name only.
• All information and photos you submit must be genuinely yours, current, and unedited in any way that misrepresents your appearance.

3. Services and conduct

• You provide friendly, non-romantic conversation by scheduled video call. All conduct rules in Section 5 of the Terms of Service apply to you, including: no romantic or sexual content, no harassment, no recording or publishing of call contents, no exchange of personal contact details with Callers, and no moving Callers off-platform.
• You agree to attend booked calls on time. Repeated no-shows are grounds for delisting.
• Your protection: if a Caller behaves inappropriately, you may end the call immediately. You are paid in full for any call you end due to a Caller's conduct breach, and the Caller is not refunded. Report incidents to us and we will act on them.
• You must not give professional advice (medical, legal, financial, therapeutic) or present yourself as a licensed professional through the Platform.

4. Money

• Callers prepay for every call. You receive 75% of each completed booking's price, net of third-party payment-processing fees.
• Payouts are made weekly to the payout method you provide.
• If a Caller receives a refund because you did not attend, that booking is not payable, and repeat occurrences may be deducted from future payouts or lead to delisting.
• You may change your prices at any time; changes apply to new bookings only.

5. Privacy and safety (both directions)

We never share your contact details, last name, or verification documents with Callers. In turn, you agree not to attempt to identify, contact, record, or publicly discuss Callers outside the Platform. What is said on calls stays on calls.

6. Term and termination

Either you or we may end this Agreement and remove your listing at any time, for any reason, with notice to the other. Booked calls at the time of termination are either completed or refunded to the Caller. Outstanding earned payouts are paid on the normal weekly schedule. Sections on conduct, privacy, contractor status, and disputes survive termination.

7. General

This Agreement and the Terms of Service are the entire agreement between you and us regarding your listing. It is governed by the laws of the United Arab Emirates. If any part is unenforceable, the rest remains in effect. Questions: hello@getkindredline.com.